At Advape, we do everything possible to make your experience trouble free. However, occasionally mistakes can happen and if we are at fault, we will do everything we can to resolve the problem.
We pride ourselves on being friendly and helpful service, so please let us know as soon as possible. If you are thinking of returning products, please let us know why first.
While we are happy to refund any unwanted items, we cannot refund the cost of postage.
• Date of purchase
• Invoice/order number
You will receive a refund of all monies paid for the item (except for return postal charges) within 30 days of us receiving the item.